Privacy Policy

1. Introduction

SYMXEL (“we,” “us,” or “our”) operates symxel.com (the “Website”). This Privacy Policy explains what information we collect when you visit our Website, submit an inquiry, request a quote, or apply for a job with us, and how we use, share, and protect that information. By using our Website, you agree to the practices described here.

2. Information We Collect

We may collect:

• Information you provide directly — such as your name, email address, phone number, and message when you use our contact or quote-request forms.
• Job application data — such as your resume, cover letter, and contact details submitted through our Careers page.
• Automatically collected data — such as your IP address, browser type, device information, and cookies, collected as you browse the Website.

3. How We Use Your Information

We use this information to:

• Respond to your inquiries and quote requests.
• Review and process job applications.
• Operate, maintain, and improve the Website and our services.
• Send you updates or marketing communications, but only if you have opted in to receive them.

4. How We Share Information

We do not sell your personal information to third parties. We may share information with trusted third-party service providers who help us operate the Website — for example, Supabase, which we use for secure data storage and file hosting. We may also disclose information when required to do so by law, or to protect our rights, property, or the safety of others.

5. Data Storage and Security

Information submitted through our forms is stored securely using Supabase, with access restricted to authorized SYMXEL team members. Data is encrypted in transit, and we take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use a limited set of cookies to operate the Website, including remembering your light/dark theme preference. For full details, see our Cookie Policy.

7. Your Rights

Depending on where you are located, you may have rights under applicable data protection laws (such as the GDPR in the European Economic Area or the CCPA in California), including the right to access, correct, or request deletion of your personal information. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

8. Data Retention

We retain contact and quote-request inquiries only as long as needed to respond to and resolve them. Job application data, including resumes, is retained for a reasonable period to support our hiring process, after which it is deleted unless you have given us permission to keep it on file for future opportunities.

9. Children's Privacy

Our Website is not directed at children under the age of 13 (or 16, where applicable), and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at hello@symxel.com.